Our mission is to provide our patients with quality care, treating each patient as we would want to be treated. We will strive to provide a friendly, compassionate, professional environment with the utmost efficiency and integrity.
We are open to serve you, answer questions or schedule an appointment during the following hours:
Monday – Thursday: 8 a.m. – 5 p.m.
In order to insure quality orthodontic care, we find it helpful if our parents and patients understand the manner in which we schedule appointments. We value your time and make every effort to stay on schedule. We have put much effort and time into designing a scheduling system to serve our patient families and expedite treatment.
- Please help us by arriving promptly for your appointment. If you are late, it may become necessary to reschedule your appointment.
- Longer appointments are scheduled only in the morning. By doing this, we can see the maximum number of patients in the afternoon.
- Once appliances are placed, regular adjustment appointments will be once every 8-10 weeks.
- In order to be fair to all patients, we alternate "prime time" and "non-prime time" appointments. Prime time is early morning, later afternoon or school holidays. If you prefer to come during our quieter time (after 10 a.m. and prior to lunch), we will be happy to try to accommodate you.
- Reappointment time is just before lunch or just after lunch, therefore missed appointments will be reappointed during school hours. Due to our appointment rotation, it may be as long as 8 weeks before a "reappointment" is available, so please keep your regular appointment when possible.
- Chronic missed appointments can extend treatment time.
- In the case of emergencies such as pain, swelling or bleeding, we will arrange a "work-in" appointment. Most of this time is just prior to lunch time, so please call as soon as you are aware there is a problem.
- Please retain your appointment ticket. Our call system can be interrupted by phone line repair or failed electricity due to storms. We also have the capability to e-mail and text appointment reminders, as well.
Thank you very much for your cooperation and understanding!